COVID-19 Policy

Axiva Health Solutions and its family of companies recognize that the evolving COVID-19 pandemic has created an unprecedented time for all communities. Please know that our heartfelt thoughts are with you and your loved ones.

We will continue to be committed to equipping you with the medications and support you depend on for your health and lifestyle. Axiva Infusion and Specialty Pharmacy have focused on our mission to maintain and optimize health. We stand behind our educated team to guide us as we closely monitor and respond to COVID-19.

At Axiva Infusion and Specialty Pharmacy, we maintain the highest standards of cleanliness and hygiene in our clinics at all times. Taking action to ensure continued service to our patients safe is our highest priority. We have taken additional measures in conjunction with global and local public health authorities like the CDC to make our protocols even more rigorous. Here are some of the additional precautions we are taking to protect the health and safety and have asked all We ask all employees to cooperate in taking steps to reduce the transmission of communicable diseases in the workplace and to take the following precautions:

  • Stay home when you are sick.
  • Always wash your hands after using the restroom.
  • Wash your hands frequently with warm, soapy water for at least 20 seconds.
  • An example is singing The Happy Birthday song twice
  • Cover your mouth with tissues whenever you sneeze, and discard used tissues in the trash.
  • If tissues are not available, sneeze into your sleeve.

Clean frequently touched surfaces. If you have not had a flu shot it is recommended you get one as soon as possible. Check with your primary care provider. The flu is also contagious and do not report to work if you have symptoms of the flu. Please note, we are amid cold and flu season as well as seasonal allergies may be starting. We are continuously monitoring announcements and recommendations as this is a dynamic situation. We are committed to making updates as the situation evolves.

COVID-19 Frequently Asked Questions

Many of you have questions regarding how this situation may affect your treatment. Below we are providing answers to frequently asked questions.

Is Axiva Infusion and Specialty Pharmacy open and operational?
Yes, our clinics and pharmacies are fully operational under our normal hours.

Should I skip my infusions until this outbreak is over?
When a patient skips treatment, they put themselves at risk of disease breakthrough or relapse which could result in hospital admission. It is our goal to treat our patients successfully in our clinics and avoid hospitalization if possible, knowing our hospitals are likely to begin treating COVID-19 patients.

What should I do if I have signs or symptoms of infection?
Our staff will continue to pre-screen patients for signs and symptoms of infection at the time of scheduling an appointment. Additionally, if you are experiencing signs and symptoms of infection, such as fever, cough, or shortness of breath, please contact our scheduling department at 1-800-809-1265 immediately. The appointment will not be scheduled until all signs and symptoms have resolved.

What if I have questions regarding my medications?
Please contact our staff at Axiva Infusion Huntingdon Valley at 1-267-609-2001 or Axiva Infusion Havertown at 610-601-0760  and ask to speak with one of our pharmacists about your medication or contact your physician directly to discuss your treatment plan.

What should I do if I am experiencing fever, cough or other signs of illness and have an upcoming appointment at an infusion center?
Please contact our staff at either our Axiva Infusion Huntingdon Valley clinic at 1-267-609-2001 or our Axiva Infusion Havertown clinic at 610-601-0760 to cancel and reschedule your appointment. For your safety and the safety of others, we will not allow anyone in the clinic who is exhibiting signs and symptoms of an active infection.

What is my risk of getting COVID-19 at my infusion center?
The staff at Axiva Infusion is experienced in caring for patients with weakened immune systems, and we have strict infection prevention plans in place to keep patients safe. Infection prevention plans are used all year, every year, to protect patients and healthcare workers from illnesses like the common cold and the flu. Axiva Infusion’s Infection Prevention Plan includes all of the measures outlined above.

Should I wear a mask when I am out in public to protect myself from COVID-19?
The CDC does not currently recommend that the general public wear face masks or respirators to protect themselves from COVID-19. Person-to-person spread of respiratory illnesses like COVID-19 usually occurs from close contact (within 6 feet). Additionally, face masks supply is limited, and masks are needed for patients with COVID-19 illness and the families and healthcare workers caring for infected patients.

How can I protect myself from COVID-19?
The best way to protect yourself from COVID-19 is to use the same everyday strategies recommended to prevent the spread of similar illnesses like the common cold or the flu:

  • Wash your hands frequently.
  • Stay home if you are sick.
  • Practice social distancing.
  • Cover your cough or sneeze with a tissue and immediately throw it away. If a tissue is unavailable, use your bent elbow.
  • Try to avoid touching your face (to keep germs out of your nose, mouth, and eyes).
  • Clean frequently touched surfaces in your home with a household disinfectant.
  • Wash your hands. Yes, we’ve listed this twice! Handwashing is the very best way to prevent the spread of infection.

COVID & Axiva Vitamin Therapies

With the COVID Pandemic, it is more important than ever to keep your best health interests in mind. Axiva Vitamin therapies are key treatments to help optimize wellness. Although we are in Phase II of reopening in PA, our COVID processes to protect you and our expert nurses who give these treatments are still in effect.

What to expect:

When you are ready to schedule your Vitamin Therapy call us. We are screening all appointments before therapy and are not accepting walk-ins at this time. One of our specialized nurses will perform a COVID screening to schedule and again 24 hours before your therapy appointment.

Make sure you bring a mask and are prepared for a temperature check upon welcome. If you don’t have a mask, we will provide one for you. We are also providing private rooms for all Vitamin Therapy appointments. If you have questions make sure to call us or check out this video on how to book your Vitamin therapy.

Should you have additional questions, please contact your local clinic, or email us at

At Axiva Health Solutions and its family of Companies, the care and safety of our patients and staff is, as always, our highest priority. We are monitoring the COVID-19 situation closely and will respond quickly regarding any updates to our clinics and processes.

Please be safe and stay healthy.

For the latest updates on COVID-19, please visit the CDC’s website or the WHO Website.